Talan drives value by integrating Microsoft 365 Copilot into daily work | Microsoft Customer Stories
This customer story shows how global consulting firm Talan has integrated Microsoft 365 Copilot across HR, finance, and IT to enhance productivity, speed up decision-making, and simplify work. Read the story to see how they're building Copilot into everyday tasks and reach out to UPCONNECT LABS LLP for help bringing the same value to your business.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an AI-powered tool designed to enhance productivity by integrating into daily workflows. Talan has deployed Copilot across its client-facing professional services and business support teams, enabling them to streamline tasks such as meeting note-taking, document creation, and email management. The tool has been tailored to meet the specific needs of various business functions, resulting in increased engagement and efficiency.
How has Copilot impacted productivity at Talan?
Since implementing Microsoft 365 Copilot, Talan has seen significant productivity gains. Over 70% of users report being satisfied with the tool, and nearly three-quarters say it has positively impacted their productivity. Many users have reported time savings of between one and two hours per week, with some even saving more than two hours. This has allowed teams to focus more on client interactions and strategic tasks.
What training and support has Talan provided for Copilot adoption?
Talan has implemented a comprehensive change management program to support the adoption of Microsoft 365 Copilot. This includes training sessions for 'Copilot ambassadors' at all levels, weekly webinars in multiple languages, and a user community that shares best practices. By focusing on embedding Copilot into daily workflows, Talan aims to make the tool an integral part of how employees work, ensuring sustained engagement and effective use.
Talan drives value by integrating Microsoft 365 Copilot into daily work | Microsoft Customer Stories
published by UPCONNECT LABS LLP
Upconnect Labs is a leading IT Managed Service Providers & IT hardware system integrator dedicated to providing comprehensive technology solutions to businesses of all sizes. With a focus on innovation, reliability, and customer satisfaction, we specialise in designing, implementing, and supporting customised IT infrastructure tailored to meet the unique needs of our clients.
Mission Statement:
At Upconnect Labs, our mission is to empower businesses with cutting-edge technology solutions that drive growth, efficiency, and success. We are committed to delivering superior customer service, fostering long-term partnerships, and exceeding expectations through continuous innovation and excellence.
Services:
- IT Infrastructure Design and Consultation:
- Comprehensive assessment of client requirements.
- Customized design and planning of IT infrastructure solutions.
- Expert consultation on hardware selection, configuration, and deployment.
- Hardware Procurement:
- Strategic partnerships with leading technology vendors.
- Procurement of high-quality hardware components at competitive prices.
- Streamlined supply chain management to ensure timely delivery.
- System Integration:
- Seamless integration of hardware components into existing IT environments.
- Configuration, testing, and optimisation of integrated systems.
- Thorough quality assurance to guarantee optimal performance and reliability.
- Network Solutions:
- Design and implementation of robust networking solutions.
- Deployment of secure wired and wireless networks.
- Network optimisation, monitoring, and management services.
- IT Infrastructure Maintenance and Support:
- Proactive maintenance to prevent downtime and minimise disruptions.
- 24/7 technical support for troubleshooting and issue resolution.
- Regular system updates, patches, and upgrades to ensure security and performance.
Clientele:
TechPro Solutions serves a diverse clientele across various industries, including:
- Corporate Enterprises
- Small and Medium-sized Businesses (SMBs)
- Educational Institutions
- Government Agencies
- Healthcare Organisations
- Non-profit Organisations
Why Choose UpConnect Labs ?
- Expertise: Our team comprises skilled professionals with extensive experience in IT infrastructure design, implementation, and support.
- Customisation: We understand that one size does not fit all. We tailor our solutions to meet the specific needs and objectives of each client.
- Reliability: We are committed to delivering reliable, high-performance technology solutions that our clients can depend on.
- Customer Service: Exceptional customer service is at the heart of everything we do. We prioritize client satisfaction and strive to exceed expectations in every interaction.
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