Fairview Health Services saves over $3 million with Windows 11 OS modernization | Microsoft Customer Stories
Rising support costs, complex device environments, and aging operating systems make it harder to control IT spend. This customer story shows how Fairview Health Services addressed those challenges by modernizing its Windows environment and moving to Windows 11, resulting in more than $3 million in savings. Read the customer story to see how OS modernization supported operational efficiency and cost reduction, then reach out to an expert from UPCONNECT LABS LLP to discuss how similar results could be achieved in your organization.
What modernization initiatives did Fairview Health Services undertake?
Fairview Health Services focused on modernizing their legacy applications, policies, and governance models by adopting the Microsoft Modern Management framework. They rolled out solutions including Windows 11, Microsoft 365 E5, Microsoft Teams, Microsoft Defender, and Copilot over a 12-month period, which helped them improve operational efficiency and enhance patient care.
How did Fairview Health Services achieve cost savings?
By shifting to a cloud-based endpoint management solution with Microsoft Intune, Fairview streamlined their processes and reduced deployment costs significantly. They successfully upgraded over 80% of their devices through in-place upgrades, which minimized disruption and contributed to the overall cost savings.
What impact did the modernization have on employee experience?
The transition to Windows 11 led to a notable decrease in help desk tickets, dropping from over 4,200 to fewer than 500. This improvement contributed to an 11% increase in digital employee experience scores, highlighting the positive effects of system upgrades on workforce satisfaction and productivity.
Fairview Health Services saves over $3 million with Windows 11 OS modernization | Microsoft Customer Stories
published by UPCONNECT LABS LLP
Upconnect Labs is a leading IT Managed Service Providers & IT hardware system integrator dedicated to providing comprehensive technology solutions to businesses of all sizes. With a focus on innovation, reliability, and customer satisfaction, we specialise in designing, implementing, and supporting customised IT infrastructure tailored to meet the unique needs of our clients.
Mission Statement:
At Upconnect Labs, our mission is to empower businesses with cutting-edge technology solutions that drive growth, efficiency, and success. We are committed to delivering superior customer service, fostering long-term partnerships, and exceeding expectations through continuous innovation and excellence.
Services:
- IT Infrastructure Design and Consultation:
- Comprehensive assessment of client requirements.
- Customized design and planning of IT infrastructure solutions.
- Expert consultation on hardware selection, configuration, and deployment.
- Hardware Procurement:
- Strategic partnerships with leading technology vendors.
- Procurement of high-quality hardware components at competitive prices.
- Streamlined supply chain management to ensure timely delivery.
- System Integration:
- Seamless integration of hardware components into existing IT environments.
- Configuration, testing, and optimisation of integrated systems.
- Thorough quality assurance to guarantee optimal performance and reliability.
- Network Solutions:
- Design and implementation of robust networking solutions.
- Deployment of secure wired and wireless networks.
- Network optimisation, monitoring, and management services.
- IT Infrastructure Maintenance and Support:
- Proactive maintenance to prevent downtime and minimise disruptions.
- 24/7 technical support for troubleshooting and issue resolution.
- Regular system updates, patches, and upgrades to ensure security and performance.
Clientele:
TechPro Solutions serves a diverse clientele across various industries, including:
- Corporate Enterprises
- Small and Medium-sized Businesses (SMBs)
- Educational Institutions
- Government Agencies
- Healthcare Organisations
- Non-profit Organisations
Why Choose UpConnect Labs ?
- Expertise: Our team comprises skilled professionals with extensive experience in IT infrastructure design, implementation, and support.
- Customisation: We understand that one size does not fit all. We tailor our solutions to meet the specific needs and objectives of each client.
- Reliability: We are committed to delivering reliable, high-performance technology solutions that our clients can depend on.
- Customer Service: Exceptional customer service is at the heart of everything we do. We prioritize client satisfaction and strive to exceed expectations in every interaction.
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